FAQ
Here at Jollony, we have curated a comprehensive list of frequently asked questions and detailed answers to enhance your shopping journey. Should you require further clarification beyond what is provided here, please do not hesitate to reach out to us at support@jollony.shop.
GENERAL QUERIES
How are your products produced?
We pride ourselves on manufacturing our products in cutting-edge facilities that adhere to stringent quality control measures, ensuring top-notch craftsmanship.
How can I connect with customer service?
Our customer service team is accessible via support@jollony.shop and is available to assist you from Monday through Friday, between 9:00 AM and 5:00 PM (EST).
ORDERING AND PAYMENT
What is the process to place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout following the on-screen prompts to finalize your purchase.
Which payment methods are accepted?
We accept payments through Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Venmo.
Is my payment data secure?
Rest assured, all transactions are safeguarded through Secure Socket Layer (SSL) encryption, ensuring the confidentiality of your payment information.
SHIPPING AND DELIVERY
What are the shipping destinations?
We provide free shipping to destinations including the United States and United Arab Emirates.
When can I expect to receive my order?
Orders typically process within 1 to 3 business days (Monday to Friday), with delivery times averaging 7 to 15 business days based on your location.
How can I track my order?
Upon shipment, a shipping confirmation email containing tracking details will be sent to you.
Are international shipments available?
Indeed, we do ship internationally to locations such as the United Arab Emirates. Please note that additional customs duties and taxes may apply, for which the recipient is responsible.
RETURNS AND EXCHANGES
What is your return policy?
We allow returns within 30 days of delivery for items in their original condition, unused, with all tags and packaging intact. Please note that personalized or custom-made items are non-returnable.
How can I initiate a return?
To begin the return process, kindly email our customer support at support@jollony.shop with your order number and the reason for the return. Our team will furnish you with a return authorization number and guide you on how to proceed with returning your item.
Who bears the return shipping costs?
Customers are responsible for covering return shipping expenses. We suggest utilizing a traceable shipping method for returns.
How do I exchange an item?
Exchanges are facilitated only for defective or damaged items. If you require an exchange, kindly reach out to us at support@jollony.shop, providing specific details of the issue.
OTHER INQUIRIES
Can I cancel or modify my order?
For cancellations or modifications to your order, please contact us promptly via support@jollony.shop. While we will make every effort to accommodate your request, please be aware that changes may not be possible once an order has been processed.
Do you offer gift cards?
Indeed, we offer gift cards in various denominations which can be conveniently purchased directly from our website.
How can I stay informed about new products and promotions?
To remain updated on our latest products and promotions, we encourage you to follow us on social media and subscribe to our newsletter.
If you have any further inquiries, do not hesitate to contact us at support@jollony.shop. Our team is dedicated to providing assistance and ensuring that your shopping experience with Jollony is a delightful one.